Role overview:
The Tours and Customer Care Coordinator is responsible for coordinating tours and guest services while ensuring a high standard of customer satisfaction through effective communication with guests, hotels, suppliers, and overseas partners.
Key Responsibilities
- Ensure a consistently high standard of customer service for all guests.
- Handle the Customer Care Hotline during agreed working hours.
- Manage international calls and maintain daily correspondence with overseas partners.
- Coordinate excursion bookings and liaise with suppliers and service providers.
- Follow up with hotels and suppliers regarding service issues, room concerns, or any matter that may impact guest satisfaction.
- Check availability and issue vouchers accordingly.
- Perform daily data entry and maintain accurate records.
- Maintain effective communication with guests, suppliers, and internal departments.
Profile & Requirements
- Excellent customer service and communication skills.
- Strong organisational and multitasking abilities.
- Detail-oriented, proactive, and able to work under pressure.
- Fluent in both French and English (spoken and written).
- Previous experience in the tourism, hospitality, or customer service sector will be an advantage.
Join our team and contribute to delivering exceptional experiences to our guests and partners.