We are seeking a dynamic, detail-oriented, and service-minded candidate to join our team and help deliver our company’s signature guest experience.
As a key member of the Operations Department, you will play a vital role in ensuring that every stay runs seamlessly, from accurate reservations and efficient ground coordination to warm, personalised guest interactions.
Main duties:
- Ensure smooth ground operations: check driver assignments, confirm excursions with suppliers, and coordinate with field teams.
- Coordinate communication: between the Head Office, our dedicated hotel hostesses/stewards, our Customer Care department and guests.
- Apply destination expertise: advise on excursions, and local experiences to enhance guest stays.
- Manage documentation: ensure welcome letters, branded services, activity confirmations, and guest amenities are prepared accurately.
- Track and report: maintain a daily operational checklist with regular quality control.
Requirements :
- Min. H.S.C./BAC+ 2 with a proven track record in operations & customer care within the hospitality industry.
- Sound knowledge of Mauritius: hotels, excursions, and local services.
- Fluency in English and French (additional languages an advantage).
- System-friendly, detail-oriented, and able to prepare reports.
- Skilled in problem-solving and ability to work under pressure.
- A natural communicator and team player, able to liaise across departments.
- Flexible, proactive, and passionate about delivering memorable guest experiences.
- Performance monitoring skills – able to track, evaluate, and improve operations.
- Must hold a valid driving license.